Renovation & Repair Customer Feedback
We pride ourselves on being able to please our clients and through the king Emlak experience making their dreams come true. Here is what just a few of our Renovations & Repair clients have to say about King Emlak and the service we provided them.
Nico & Yvonne Broekzitter – very happy with the service – summer 2013
The King Emlak team makes us feel at ease when we are not around our place ‘Ambervilla 2’ in Dalyan. I (Nico) tend to be a control freak but when the team from King Emlak comes in I do not have anything to control anymore, we feel comfortable leaving because of them.We are comfortable renting Ambervilla 2 out with their services and comfortable with the best cleaning/repairs team in Dalyan who take care of Ambervilla 2 like we want them to. We are very happy with the cleaning team they manage and all/any repairs that they have done for us. I can tell you many anecdotes about the repairs team showing up when needed as quick as I never could have imagined. One of the best decisions we made after buying at King Emlak was to let them provide their rental, cleaning & repairs services. We love them, we really do! Thank King Emlak, looking forward to another successful renting summer season ! Nico & Yvonne
Kersten & Robert Brente – the new garage may never see a new car but its perfect for what they want! – June 2013 We are the owners of a villa built in 2004 with private pool in the Gulpinar area. We had 3 jobs for King Emlak this year- exchanging of AC in the upper room (it was too small, tired & was leaking after 10 years hard work), we had new solar panels for hot water and we wanted a garage built.
In all cases King Emlak and Anouk started the work on the day we decided and finished as we agreed. The jobs were to our satisfaction every time. They are interested in what you want and most helpful. The AC is now perfect, we have lots of hot water and a new garage -Probably there will never be a car there but we have lots of room for storing out-door furniture. We are very happy that we chose King Emlak to do the job and recommend them every time!Kerstin & Robert Brente (from Sweden)
David & Linden Wright – excellent standard of work and on budget – June 2013
In 2008 we bought our villa in Dalyan through King Emlak estate agency. Fazile and Sezgin provided faultless service throughout the buying process and aftercare ever since. When it came to upgrading our bathrooms last winter (2013), we felt that King Emlak were the natural choice for carrying out these renovations. Anouk carried out the design work and selected tiles for us to choose from for the bathrooms. Once the work was agreed upon we received frequent updates and work in progress pictures. The job was completed to a really high standard and we are delighted with the results. Everything came in as agreed and completely to budget, when you are having maintenance or improvements carried out overseas you need to have confidence that things will go well and I know this will be the case with King Emlak. This year we are having the kitchen and remaining bathroom replaced & of course King Emlak are going to complete the work for us.
We have had another successful year in 2013 of renting our villa through King Emlak. One of the reasons for this, we believe, is the great customer service our clients get from the team at Kings.
They are very responsive and attentive to the needs of our clients especially, on the rare occasion, a problem arises. On more than one occasion last year, a client of ours contacted us directly informing us of how helpful the team at Kings were. As an example, a problem with the shower was reported to Kings and it was sorted out and resolved within an hour. This is one of the reasons why this particular client has booked to come back to our villa in 2014.
It is very reassuring to know that we have King Emlak to look after our interests, and our property, when we are back home in the Uk.
James & Yasmin Grant – exceptional service and a great eye for design! – February 2013
We bought our house from King a couple of years ago (it was a very smooth process and Faz and Sezgin were very friendly, helpful and knowledgeable throughout), its a lovely villa but needed some updating. Since then we have had two bathrooms completely redesigned with King and have been overjoyed with the results. The projects were managed entirely by Anouk, with all the work being done while we were at home in the UK. We were anxious at the start to be so far away and having so little control but Anouk was amazing, not only in giving very good detailed quotes, patiently explaining the processes to us, but providing fantastic weekly email reports with pictures on how the work was progressing. Anouk has a great eye, we left it entirely up to her, from redesigning the layout of the bathrooms, choosing the fittings and providing us with choices on tiles. Two cramped gloomy dark bathrooms have been transformed into light airy modern spaces which are gorgeous to look at and very practical.
We had the two bathrooms done in different years, and when visiting to start the second bathroom, Anouk noticed the toilet roll holder and sink fittings in the first bathroom were a little loose, without us even asking these were fixed immediately. This is the kind of rare service that we will not forget. We would not even consider asking anyone else to do any work on our villa. Indeed at some point we will have some work done to the kitchen and we already know who we will be asking. I would not hesitate to recommend Anouk!
Peter & Patricia Mitchell – we were delighted with the result – March 2012
In winter 2011, King Emlak surveyed, planned and organised the rebuilding and extension of a balcony in our apartment. From the beginning they were efficient and extremely helpful. We agreed a price and time scale for the work to be completed while we were in England. Anouk from King Emlak kept us informed of the progress by emails and photos. She supervised the work throughout to ensure it was completed fully to our satisfaction. We were delighted with the result and would have no hesitation in recommending King Emlak for any building projects.
Having decided we needed some renovation work done on our villa in Dalyan we had no hesitation in asking King Emlak renovations team to arrange this work for us. We have previously used them for lots of work including the building of our pool so we knew they had a proven track record in getting work done on time and on budget.
Right from the beginning Anouk was very prompt in responding to our emails and questions and arranged for quotes for the work requested. We needed a new roof as we had a leak the year before and did not think it was worth keep getting it repaired and at the same time thought the outside of the villa could do with repainting. The builder we decided to go with was one that we had not used before but his quote was competetive and we liked his suggestions and ideas. During the works we were kept fully up to date with progress and received photos showing us the work completed so far. At the completion we were emailed photos of the finished look but we had to wait a few more weeks until we were in Dalyan ourselves to see the finish up close.
Our expectations were not that high due to previous experiences of Turkish workmanship compared to the standards in England however although there were a few minor snags the finish on this project was better than expected. The builder listened to our concerns and rectified them and even bought us round a brand new tin of paint to allow us to touch up later when all we asked was to know what type it was – this was a nice touch and would make us use him again for our future projects. It is always a worry when you are so far away and have to rely on others to sort things out and also send money in the hope that work gets completed. When using King Emlak there are no such worries and we always end up with a good job that is finished to a good standard. We would not hesitate to recommend them and will be using them in the future.
Alan & Sandie Hayman – we achieved what we thought might be unachievable – November 2011
We moved into our villa in small hamlet near Ortaca in early 2010 and sold our Dalyan property shortly afterwards. Both transactions were managed in an extremely professional and efficient manner by King Emlak and we were particularly pleased that we didn’t have two properties on our hands for too long. Our villa was ten years old and whilst we were very pleased with the style of the accommodation, the large plot of land and the rural location, we understandably wanted changes to suit our requirements. So we started by internal decorating and tackling the garden, much of which was a wilderness. By summer 2011 we realised we needed professional support to construct a new driveway and paths in the garden, rebuild the crumbling surrounds of the swimming pool and redecorate the exterior of the property. Sezgin obtained two quotes for the task and we selected Burhan and his team to do the work. That was the start of a six-week project managed by Anouk.
The project started on time and was completed within the estimated duration, despite the fact that we identified some additional tasks whilst the work was underway. We have nothing but praise for the diligence and enthusiasm of Burhan and his team as well as Anouk’s competent project management, which included her regular site visits.
It was never going to be easy undertaking construction work in a country where our understanding of the language is regrettably limited to exchanging daily pleasantries, but thanks to King Emlak we were able to achieve what we had thought might be unachievable. We would definitely employ King Emlak’s renovation services again if we have future requirements and strongly recommend them to others.
May & Lucy Chapman – bathroom renovation, new wooden windows and external repainting – November 2011
Myself and my family bought our Dalyan villa in 2006. By last year, the original features were decidedly tired, especially the downstairs shower room which is in constant use when we are there. We contacted King Emlak whom we bought with, and enlisted their help with a renovation. I had sole responsibility for the choosing, but with strict instructions from the rest of the family. Fortunately, Anouk accompanied me to the showroom and supported my choice of style, tiles and fittings; I came home to England, and left the job in her and her team’s capable hands. Very quickly I received the first update with photos. Not a pretty sight. All the original under floor pipes had disintegrated leaving one huge room of mud! A few days later more photos arrived, mess removed, and several days after that, another update with the stunning tiles already on the wall. After that we regularly heard from Anouk until she was completely happy with the finished work.
When we returned to Dalyan later in the year, we were thrilled with the shower room and put it to good use. It is practical and efficient. One little snagging problem was sorted out immediately, and it now looks even better than the photos !
We would recommend King Emlak for any over winter renovation project. We have gone on to have new windows installed and the outside of our house painted. We are anticipating delight when we return in the next few months,
May and family
Geoff & Gwyn – reconstruction and small improvements carried out on two properties – August 2011
Our original villa was built seven years ago and we decided to improve the property with some quite major reconstruction. Our current villa also wanted some improvements and we consulted with Anouk on both these projects.
The major work to the first property included gutting both bathrooms and re-tiling and installing new toilets and sinks. Downstairs internal walls were removed to create and open plan living space while upstairs the roof was removed, walls raised and the roof replaced to create a really large third floor bedroom. The house was re-curtained throughout with Anouk’s advice.
The current property had a new first floor balcony built with new architraves for the front windows and the garden walls raised in height and repainted. All of this work was itemised and costed and available as a written estimate and so we knew exactly what our budget needed to be and this was never exceeded. When extra work was required (there always is!) the cost was always reasonable and in line with the work to be done. Anouk itemised our spending and we knew at all times what was required or what we had left.
As really all the work was carried out while we were in the UK Anouk maintained regular email contact with us twice a week with lots of photos of the work in progress. When we did need to sort out problems these were negotiated satisfactorily and speedily. Anouk was helpful and supportive throughout the entire project and we would have no hesitation in recommending her, or the services of King Emlak, to anyone else. Many thanks Anouk.
Ian & Zita Greenaway – unbelievable compared to back home – July 2011
We bought our villa July 2010 through King Emlak. Faz and Sez and the rest of the team made the purchase so smooth and trouble free it was unbelievable! We cannot recommend them highly enough.We feel we where treated more like family or friends than clients.
We decided that the villa could do with a bit of a face lift to suit our taste and needs and found King Emlak could sort out everything we wanted but decided to do a bit at a time as we did not know what standard of workmanship we would get.We need not have worried as there builder and carpenter and painters are first class by any standards.
They got four air con units fitted for us within a day of purchase [unbelievable compared to back home and no mess to clean up]. Gorkan the carpenter made us a lovely trellis screen for the porch and fitted a new bathroom door. The decorators painted the villa throughout. The builders ripped out the main bathroom and made a lovely modern wet room we designed with the help of Anouk.
Anouk is a wonder she has helped us in so many ways in getting fixtures and fittings for the bathroom to helping pick lights and pictures and soft furnishings for all the rooms that she got for us from Izmir. We are so happy with the work done so far that this winter King Emlak are going to fit a new kitchen and fit a downstairs shower room for us.
They have also kept an eye on our villa during the winter and where able to let us know we had a problem with the roof before major internal damage was done.We thought the roof would be ok as the previous owner had had it sealed in 2009 unfortunately not by a professional company it has now been done properly by King Emlak.
Ian and Zita
We purchased an uninhabited Turkish cottage in Toparlar (Koycegiz) in 2009 through Sezgin and Faz. It was necessary to give power of attorney to Sezgin to buy the property on our behalf and the purchase was conducted with a combination of professional diligence and honesty that is difficult to find anywhere these days. The cottage was in neec of a major renovation – new roof, new walls, new everything almost. Sezgin obtained quotes for the renovation, and four months after the completion of the purchase the work was started by a local builder. What is so impressive is that the project was completed within the time scale given to us by Sezgin, and the cost of the renovation was also within the estimate given to us by him eight months previously. We are now very happy to be living in a beautiful Turkish bungalow.
I have not yet mentioned Anouk who managed the whole renovation project from start to finish in a highly professional manner, liasing with the builder on our behalf and always happy to help with advice and ideas. Nothing was too much trouble for her. Thank you Anouk.
Buying a property in a foreign country can be fraight with difficulties and anxiety and the choice of an estate agent is a paramount concern. If one wishes to have a agent who is professional, knowledgeable and unerringly honest, then our experience of buying and renovating in Turkey says go to King Emlak – they are the best at what they do.
Thanks Faz, Sezgin and Anouk for a hassle free purchase and a happy ending.
The Spooner & Thom families – updating an older property – October 2010
We have been to Dalyan many times on holiday, staying in villas, and after much thought and discussion we decided to buy our own villa as we knew we would keep going back to Dalyan for the foreseeable future.
We received a mail shot from King Emlak and flew out straight away for the weekend to see the villa. We made an offer that weekend which was accepted, we signed our part of the contract and King Emlak sorted out the rest of the procedure. The bathrooms and kitchen needed updating, as well as some other building work inside, new external patio doors and the whole villa painted inside and out.
Sezgin spent a lot of time taking us to bathroom showrooms and being very patient with us, Anouk & Sezgin introduced us to Gokhan, the carpenter who has made a fantastic job of the new kitchen. Anouk got us prices for all the jobs that were needed and project managed the renovations completely. Anouk sent us pictures twice a week of the work as it was going on and kept us informed at every stage. Nothing was too much trouble for her, and the people she employed did a fantastic job. She is very approachable and professional.
We would have no hesitation in recommending her for any renovation project. Anouk also looks after our villa when we are in the UK, and any family or friends that we have staying there, and again, cannot recommend her highly enough.
Julie & Roy Tattersall – amazing attention to detail – 20/10/2010
We purchased our apartment from King Emlak in 2009 and we could not have chosen a more professional and efficient company. Not having any experience in purchasing a property abroad we had no idea what to expect, but we did not have to worry about anything both Sezgin and Fazile are a remarkable couple they organised everything including bank accounts, direct debits for utility bills, house insurance, etc. We went shopping with Sezgin for all our household essentials and he even took it on himself to arrange for some minor maintenance in our apartment, he is a very well respected man and has the patience of a saint.
Once the purchase had been completed we arranged for some external alterations to be made which was placed in the competent hands of the renovations team. Their customer care skills are exceptional; they not only arranged for all the works to be carried out but also constantly kept us updated with emails and photos. If any completed work did not look suitable, they would contact us immediately then was straight back on the job making sure everything was carried out to satisfaction. They were also there, camera in hand, when we had some internal cupboards built by Gokhan, King Emlak’s carpenter. He has an excellent eye for detail and we have left jobs in his capable hands knowing we would be only too pleased with the final product.
There is not one member of staff at King Emlak whose commitment you can fault, the whole team is second to none.You will always be greeted with a smile and everyone will go out of their way to help in whatever way they can. Even out of the office they will always stop for a chat, say a ‘hello’ or give you a wave as you walk down the street. We would without a doubt recommend King Emlak.
We completed the purchase of our property in November 2009 after only five months from first being shown the property by Faz and Sezgin. The whole process was made completely transparent, totally stress free and we were kept fully informed every step of the way. Translations, organising a notary, setting up a bank account, transferring utilities into our name, shopping, pool and garden maintenance, this was all organised by Faz and Sezgin. We could not have asked for more and certainly could not have managed without their endless assistance.
King Emlak has overseen a number of small building and repair projects since the purchase completion, ensuring a very high standard of workmanship. Again, we were kept fully informed of progress with full reports, updates and countless photos. They also keeps an eye on our property on a regular basis while we are away and this gives us such comfort to know someone is looking after our interests.
We have received nothing less than the most professional and friendly service from everyone at King Emlak, nothing has been too much trouble and I would have no hesitation in recommending their services.
Michael & Julie Hayles – project management – 26/02/2010
We have a lovely villa in Dalyan, Turkey, and unfortunately, needed to have some maintenance work carried out. King Emlak look after our rentals for the villa and I decided to approach them for help. They first of all, had a good look at what work needed to be done, then made contact with the relevant workers. They quoted us a price for the job and told us how long the work would take and when it could be done.
We went back to England and the renovations team managed the whole job from start to finish, I have always found them to be very professional and trustworthy and would have no hesitation in recommending them to project manage any maintenance work.
Denise & Stephen Gordon – continuing involvement over 2 years – 23/02/2010
We had for many years wanted to buy a property in Turkey but had never gone through with it. When we saw a apartment that suited us for sale through King Emlak we decided to go ahead and have never looked back. Faz, Sezgin and the team made us feel so at ease and confident in purchasing. They were such a help with anything however small all the way through the whole process of buying, also they were a huge help in arranging everything in the renovation of our apartment from helping with chosing bathroom fittings, a new kitchen etc to arranging local tradesmen who were reliable and produced good work.
King Emlak are still involved with us 18 months later and we feel we can pop in to see them for a chat or advice on things. They are strongly recommend as indeed all aspects of their expanding business are.
Celia, Ian, Alice & Kate Thompson – converting 2 flats into 1 duplex – Feb 2010
We first saw our apartment in Dalyan in September 2008. To cut a long story short we fell in love with it and decided (very impulsively) to buy it. It needed quite a bit of updating and one of our main concerns was how we were going to manage the work from the UK. Faz immediately reassured us that she and Sezgin would oversee anything we had done. We needn’t have worried!
Since that time Faz, Sezgin, and the renovations team, have helped sort out just about everything we have had done. This included completely renovating 2 bathrooms and a kitchen plus some major internal building work. An example of how good their service has been is with our internal staircase. This was sent back and remade 3 times because Faz was not satisfied that it met our requirements. This attention to detail would have been impossible without their help. Our apartment was completed last Spring, however Faz and Sezgin are still on hand to help with any problems.
This winter during one of Dalyan!s spectacular storms, some of our windows leaked quite badly. King Emlak organised for the windows to be resealed, and after checking they were watertight after the next storm, arranged for the redecoration of damaged paintwork. Having such a reliable team on hand has given us complete peace of mind.
We wouldn’t hesitate to recommend them. Use them and you wont regret it!
Celia, Ian, Alice & Kate Thompson
We purchased our property in Dalyan at the beginning of 2009 via King Emlak. During the process of the purchase we found the staff at King Emlak consistently helpful and supportive, always ready to give advice and talk us through the next process of the transaction.
Since the purchase, we have had a considerable amount of work carried out to the property – a new kitchen, new doors and windows, a new bathroom as well as work to the outside of the property – all of it carried out in our absence. Sezgin and Faz arranged for trades people to provide quotations and once the go-ahead was given made sure that the work was carried out to an excellent standard and as quickly as possible, and always kept us fully informed of progress at all times.
They have been invaluable as a source of advice when we have needed to know who to speak to about such things as where we could get curtains made up, where to go to purchase electrical goods and so on. As well as being friendly and informative, everyone at King Emlak has also always been thoroughly professional in all their dealings and have always made us feel confident as we have proceeded with the purchase and other matters, a procedure potentially fraught with difficulties and complications which fortunately we have never experienced, always having Sezgin and Faz on hand to help.
With the new part of the business now up and running, we feel sure that this “after-service” will be even more efficiently offered and managed and will further enhance what is already an excellent service in all areas. We would have no hesitation in recommending King Emlak – Sezgin, Faz and the team to anyone who needs assistance in any area of the range of services offered.
Stan and Dorri Allett
We purchased our villa though King Emlak in September 2009 and from start to finish the service we have received has been excellent. From our first visit to view properties through to our visit in order to complete and beyond we have been in regular contact with King Emlak and they have provided us with excellent advice and assistance throughout.
We first met the renovations team at King Emlak during our visit in September when we completed the purchase and made a start on the renovations and furnishing our villa. They were professional but friendly from the start and nothing was too much trouble and due to their experience in the rental market they were able to give us invaluable advice and suggestions on where to shop and what to buy.
King Emlak has kept in contstant contact by email and has offered assistance which goes beyond that we expected and has arranged everything from cleaning and gardening to building and painters. We only have to email our requests and they would reply very quickly with suggestions, quotes and then photos to show us the work in progress. On the rare occasion that the work has not been completed satisfactorily they have challenged this and ensured that it is done to a high standard.
King Emlak are fantastic project managers and can be relied upon to sort all building works out in a competent and professional manner, we would not have been able to do this without them. They have also arranged payments to our builders ensuring that we are spared the difficulties of the language barrier. We still have works ongoing at the moment and our pool is due to be constructed soon. This again has been arranged by King Emlak who liased with the builder to ensure our wishes are carried out to the highest standard.
All in all we would not hesitate to recommend the services of King Emlak and cannot fault the friendly and honest service that they provide.
In August 2008 we decided to make some enquiries about purchasing a property in Dalyan. It was our good fortune that we decided to go into King Emlak. We have received nothing but a kind and courteous response to all our enquiries from Faz and Sezgin. They are clearly very knowledgeable about property selling to foreigners and their advice and guidance has been invaluable.
Not only did we purchase our apartment through King Emlak, but they agreed to oversee all the renovations to the property. This involved knocking two apartments in to one, installing new bathroom and kitchen facilities and enlarging the veranda doors. For us this seemed a risk, but we had nothing to feel anxious over as the alterations were exactly as we had hoped, all undertaken to a high standard and very good value for money.
We have now spent three holidays is our new home which is just wonderful. We would highly recommend King Emlak to anyone considering purchasing property in Dalyan. We have complete confidence in Faz and Sezgin and the King Emlak staff.
Hannah & John
Doug Young – from new doors to dentists – Spring 2008
I bought Villa Artemis B through King Emlak in spring/summer 2008 and was happy to take advantage of their offer of an after-sales service dealing with a range of things that I wanted done. Their recommended carpenter Gokhan who has done the most work for has always been extremely useful, reliable and prompt. He removed and made good a section of the kitchen that was not needed, put in a banister on the stairs, built me lockable cupboards, bedside tables, a frame for the ceramic tile with the villa name and best of all a large outside wooden shed with concrete base in which I can store garden equipment and bike.
King Emlak also arranged for all my security and window and door mosquito grills to be fixed, for my satellite TV to be put in, for a new shower cabin to be installed. Last but not least, they were the means by which I made contact with the excellent local dentist and massage/physiotherapist that friends and family continue to make use of.
My experience in the UK of trying desperately to find reliable tradesmen and waiting weeks for them to be free has never been repeated in Turkey, thanks to King Emlak I have never had to wait any length of time for something to be done.
Dave and Lilian Yates – trustworthy with money and services –
As two people reasonably knowledgeable of the potential pitfalls of embarking on a building project in Turkey and knowing we would need local help we spent a great deal of time researching potential partners to find someone trustworthy and customer orientated from the mass of profiteering pseudo builders and project managers offering their services.
Faz and Sezgin have fully justified our choice.
From researching a number of suitable architects for us to chose from…..a first rate written and spoken translation service with our builder………. help with endless bureaucracy from tax numbers to temporary residence and living permission…….. and most importantly of all, a trustworthy well receipted route of monies from us to the builder and subcontractors.
Thank you both!
Dave and Lilian Yates Topalar
If you would like to speak to any of our clients who have had renovations or repair work carried out please contact us and we will be happy to put you in touch.